Data privacy statment.

 1.        Introduction

The protection of your private sphere is important to us. When it comes to the use and processing of personal data (“pD”), we comply with the applicable data privacy law. With this statement, we inform you about the manner, scope and purpose of the pD we process when you visit our website, use our services in the webshop and use the Hagleitner senseManagement tools, as well as your rights as the affected person. This data privacy statement is aimed at visitors and users of our website and our webshop, as well as users of the Hagleitner senseManagement tool.

Particular terms used in this statement come from the EU General Data Protection Regulation (“GDPR”) and have the following meaning:

Personal data (“pD”) is information that can be assigned to an identified or directly or indirectly identifiable natural person.

Affected person is that natural person whose pD is processed.

Data processing is any handling of pD beginning with its collection, including the organization, changing, evaluation, requesting, transmission and saving, on through to its deletion.


2.        Duties of information

2.1     Data types

(a)      Webshop

In order to set up a customer account for you, we need the company’s name, an e-mail address, the invoice address, as well as any different delivery address. In the course of registration, we also need the specification of a contact person who places the orders for your company. In order to be able to execute the order process and make delivery, we collect the following pD from the specified contact person:

 ·             Title

·             First name (optional specification)

·             Last name

·             Date of birth

·             E-mail address

·             Telephone number (optional specification)

·             User name

·             Password

 After registration is complete, the contact person can be edited using the “Edit contact person” menu item and important details such as the position at the company (main decision-maker, etc.) can be added. Additional contact people can also be added or deleted using this menu item.

(b)      Website

 We do not process pD in order to evaluate your usage behavior on our website. Only data that is not suitable for identification of a natural person (“anonymous data”) is processed. We only use the information statistically and to improve the functionality of flows on the website. For more details about the cookies we use and our webtracking program, see points 6 and 8.

(c)      Hagleitner senseManagement ("HsM") Tool

If you want to use our HsM Tool ( and in order to get an overview of the fill level of your XIBU dispensers, we collect the following pD in the course of your registration on the tool's website:

·             User's first name;

·             User's last name;

·             Username;

·             E-mail address.

·             Telephone number

·             Mobile telephone number

2.2     Purpose of the data processing

(a)      Webshop

The pD you have specified on registration is used in order to process and execute the order(s) placed. Since for the delivery of the order personal data such as name and address are required, the processing of this data is indispensable for proper contract fulfillment. The specified pD will only be processed within the framework covered by the legal principles of data processing.

Your telephone number and e-mail address will be processed for the purpose of inquiries, confirmations with respect to the order placed as well as the delivery, and with your content, for the purpose of advertising and the presentation of new and existing products already in the Hagleitner Hygiene International product line.

After registration, you will receive personal access to your user account, which is protected by a self-selected password. You can now manage your pD in this customer account.

(b)      Hagleitner senseManagement

The pD you have provided during registration is used in order to make use of the software possible for you and your cleaning personnel and to optimize your business processes.

2.3     Legal basis (statutory authorization)

For the data processing of pD in the course of registration and the order process in the webshop and in the course of registration and use of the Hagleitner senseManagement tool, the statutory authorization for proper contract fulfillment comes from Art. 6 Para. 1 let b GDPR.

For data processing of pD in the course of sending our newsletter, statutory authorization comes from your consent declaration (Art. 6 Para. 1 let a GDPR).

2.4     Duration of storage

We will not store your pD longer than required and permissible for fulfillment of our contractual and legal duties and defense against any liability claims or due to another legal justification.


3.        Rights of the affected person

3.1     Information

You have the right to request confirmation whether and to what extent your pD is processed.

3.2     Correction

If we process your pD incompletely or incorrectly, you can request its correction or completion at any time. In addition, it is possible to access the pD of the specified contact person in your user account in the webshop and to correct or delete it yourself. Furthermore, you can request the closing of your user account at any time (for the contact data, please see point 11.).

3.3     Deletion

You can request a deletion of your pD insofar as the purpose for which it was collected ceases to apply, there is illegal processing, the processing intervenes disproportionately in the protection interests to which you are entitled or the data processing relies on your consent and you have revoked this. To be noted here is that there can be other reasons opposing the immediate deletion of your pD, e.g. legal duties of retention or the pressing of legal claims, etc.

3.4     Restriction of data processing

You have the right to restrict the processing if the correctness of the data is in dispute, the data processing is illegal, the data is no longer needed for the permissible purpose or an objection has been raised to the data processing.

3.5     Objection

If we process your data to perform tasks that are in the public interest or if during the processing we invoke the necessary of preserving an interest to which we are entitled, you can object to this data processing insofar as there is a predominant protective interest for your pD. You can object to the sending of advertising at any time and without specifying reasons.

3.6     Revocation

You have the right to revoke consent previously provided for the processing, whereby a revocation does not affect the legality of the processing done before the revocation.

3.7     Data transferability

You have the right to request of us that we make the pD you have provided available in a structured, common and machine-readable format insofar as we process the data based on your permission granted or to fulfill a contract and the processing is done using automated processes.

3.8     Right to complain to the supervisory authority

You have the right in case of a data privacy violation, to file a complaint with the Austrian data protection authority.


4.        Data security

For the protection of your pD, we have taken suitable technical and organizational measures (e.g. HTTPS encryption of our website, SSL certificate for our webshop) that protect your data, among other things, against loss, manipulation and unauthorized access. The measures taken are subject to regular checking and will be adjusted regularly to the state of technology. We will inform you immediately if there should be a violation of the protection of your pD, which may have consequences involving high risk to your rights and freedoms.

Therefore, we assume no liability of any kind for the disclosure of information based on errors we did not cause in data transmission and/or unauthorized access by third parties (e.g. hack attack on e-mail account or telephone, interception of faxes, etc.).


5.        Transmission of pD to third parties

5.1     Order process in the webshop

To fulfill your order, it may be necessary to transmit your pD to third parties (e.g. service providers, payment service providers, tax accountants, cloud service providers, banks, collection agencies, lawyers, business auditors, website service providers and other service providers whom we use to perform our activities and to whom we make data available). A transmission of your pD is done exclusively based on applicable data privacy law, in particular for the fulfillment of our order or based on your prior consent.

5.2     Use of Hagleitner senseManagement

In order to save, archive and prepare the pD collected in the course of registration for Hagleitner senseManagement, it is transmitted to our cloud service provider headquartered in Germany. A transmission of your pD is done exclusively based on applicable data privacy law, in particular to fulfill the license agreement concluded with you in advance about the use of the software.

5.3     Some of the above-mentioned recipients of your pD are outside of your country or process your pD there. Under some circumstances, the data privacy level in countries outside the EU and the EEA does not correspond to that in Austria. However, we only transmit pD to countries for which the EU Commission has decided that they have an appropriate data privacy level or we take measures to ensure that all recipients have an appropriate data privacy level.


6.        Cookies

We use so-called “cookies” on the website for our webshop in order to make visiting our website attractive and enable the use of various functions. These are small text files that are stored on your end user device using the browser.

Most of the cookies we use are deleted from your hard disk after the end of the browser session (“session cookies”). Other cookies remain on your computer and allows us to recognize your computer on your next visit to our website (“permanent cookies”). Therefore, for example, you do not need to re-enter your name and password for each new order.

Session cookies we use are, e.g. “PHPSESSID” (this cookie prevents the unintentional double sending of form data for registration and prevents the sending of form data by an attacker) and “fe_typo_user.” This data processing is done for the purpose of simplifying the purchasing process and later contract handling.

If you do not want this information collection by cookies, you can set your browser up so that the browser informs you about the setting of cookies and you can decide in individual cases whether or not you want to permit this.

We note that if you deactivate cookies, the functionality of our website may be restricted.


7.        Newsletter

Insofar as you register via our website for our newsletter, we process your name and e-mail address. The processing of this data is done for the purpose that we can present you with new or specially selected products and goods from our product line for advertising purposes.

As soon as you have registered for the newsletter, you will receive a confirmation e-mail. The activation link in the e-mail must be actively clicked or copied and called up in a browser. With the active clicking/calling up of the link, you confirm your registration to receive our newsletter.

In order to make our newsletter as attractive as possible for you, there is a transmission of your pD to Hagleitner Hygiene International GmbH, headquartered in Zell am See (Austria) for the purpose of central newsletter creation and distribution to the e-mail marketing service provider SC-networks GmbH, headquartered in Starnberg (Germany) for the purpose of the electronic sending of advertising information to customers and potential customers of Hagleitner.

In order to regularly optimizer our newsletter sending, we set newsletter tracking (e.g. How often is the newsletter opened and clicked by whom? To whom is the newsletter delivered? How often and who unsubscribes from the newsletter?) on our website.

You can unsubscribe from the newsletter at any time. Please send your cancellation to the following e-mail address: international(at) We will then delete your data immediately in connection with the newsletter sending.


8.        Web analytics

So that we can gain a better statistical evaluation of the website visitors, we use the services of Google Analytics.

We use Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses so-called cookies, which are - as described under point 6 - text files that are saved on your computer and that allow analysis of the use of our website. The information generated by the cookie that is collected about you is generally transmitted to a Google server in the USA and stored there. If you activate IP anonymization on the website, however, your IP address is shortened in advance by Google within member states of the European Union and in other contracting states of the treaty about the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The IP anonymization is active on the website. Google uses this information at our request in order to evaluate your usage behavior on our website in order to compile reports about the website activities and in order to perform additional services associated with website usage and Internet usage. The IP address transmitted by your browser in the course of Google Analytics will not be combined with other Google data.

You can refuse the storage of cookies with an appropriate setting in your browser software; however, we point out that in this case, you may not be able to use all features of this website.

If you do not want the information collected by cookies and your usage behavior to be transmitted to Google and you want to prevent the processing of this data by Google, you can download and install the available browser plug-in using the following link:

You can get more information about the usage conditions and data protection of Google Analytics at and


9.        Server log files

To optimize this website with respect to system performance, user friendliness and provision of useful information about our services, the provider of the website automatically collects and saves information in so-called server log files that your browser transmits to us automatically. Included in this are your Internet log address (IP address), browser and language setting, operating system, referrer URL, your Internet service provider and date/time.


10.     Changes to our data privacy principles

If necessary, we rework these data privacy principles from time to time in order to reflect internal changes and changes to the applicable laws.


11.     Contact

We can be reached using the following contact data for questions about data privacy or your revocation:

Hagleitner Hygiene International GmbH

Lunastraße 5, 5700 Zell am See

Tel.: +43 5 0456